1. Agreement to Terms

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and Medihyim Group Limited ("Company", "we", "us", "our") governing your access to and use of the MGL POS & Inventory Management System ("System", "Service", "Platform").

By accessing, registering for, or using the System, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the System.

If you are using the System on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Service

The MGL POS & Inventory Management System is a comprehensive business management platform that provides:

2.1 Core Features

• Point of Sale (POS): Sales processing, receipt generation, and transaction management
• Inventory Management: Stock tracking, warehouse management, product cataloging, and quantity alerts
• Purchase Management: Purchase orders, supplier management, and procurement tracking
• Sales Management: Sales records, quotations, proforma invoices, and sales returns
• Financial Management: Expense tracking, deposits, fund requests, and account management
• Customer & Supplier Management: Client database, supplier records, and relationship tracking
• Reporting & Analytics: Sales reports, inventory reports, financial statements, and business analytics
• User Management: Role-based access control, user accounts, and permission management
• Payroll Management: Employee salary processing, payroll batches, and salary slips
• Delivery Management: Delivery notes, route planning, and shipment tracking
• Tax Invoice Management: Tax-compliant invoice generation and management
• Communication: Email and SMS notifications for business activities

2.2 System Availability

While we strive to maintain 99.9% uptime, we do not guarantee uninterrupted access to the System. Scheduled maintenance, updates, and unforeseen technical issues may temporarily affect availability.

3. User Registration and Accounts

3.1 Account Creation

To access the System, you must create a user account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

3.2 Account Eligibility

You must be at least 18 years old and capable of entering into a binding contract to use this System. By using the System, you represent and warrant that you meet these eligibility requirements.

3.3 Account Types and Access Levels

The System provides different access levels including Super Admin, Admin, Manager, Employee, and other roles. Your access level determines the features and data you can access. Access levels are assigned by your organization's administrator.

3.4 Account Termination

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent, illegal, or harmful activities
• Non-payment of applicable fees
• Extended periods of inactivity
• Any other reason we deem necessary to protect the System or other users

4. Acceptable Use Policy

4.1 Permitted Use

You agree to use the System only for:

• Lawful business purposes consistent with the System's intended functionality
• Managing your business operations, inventory, sales, and finances
• Communicating with customers, suppliers, and employees through authorized channels
• Generating reports and analytics for legitimate business decisions

4.2 Prohibited Activities

You agree NOT to:

• Use the System for any illegal, fraudulent, or unauthorized purpose
• Attempt to gain unauthorized access to other accounts or System components
• Upload, transmit, or store malicious code, viruses, or harmful content
• Interfere with or disrupt the System's operation, servers, or networks
• Reverse engineer, decompile, or attempt to extract source code
• Copy, modify, or distribute the System without authorization
• Use automated systems (bots, scrapers) to access the System without permission
• Impersonate any person or entity or misrepresent your affiliation
• Collect or store personal data about other users without consent
• Circumvent any security measures or access controls
• Use the System to send spam, unsolicited communications, or promotional material
• Engage in any activity that could damage our reputation or the System
• Violate any applicable local, state, national, or international law

4.3 Data Entry Responsibility

You are solely responsible for the accuracy and legality of all data you enter into the System. We are not liable for any consequences arising from incorrect or fraudulent data entry.

5. Intellectual Property Rights

5.1 Our Intellectual Property

The System, including its software, design, graphics, interfaces, code, content, and documentation, is owned by Medihyim Group Limited and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the System in accordance with these Terms.

5.2 Your Data

You retain ownership of all data, content, and information you enter into the System ("Your Data"). By using the System, you grant us a limited license to store, process, and display Your Data solely for the purpose of providing the Service.

5.3 Feedback

Any feedback, suggestions, or ideas you provide regarding the System may be used by us without any obligation to compensate you. Such feedback becomes our property.

5.4 Restrictions

You may not:

• Remove or alter any proprietary notices, labels, or marks
• Use our trademarks, logos, or branding without written permission
• Create derivative works based on the System
• Sublicense, sell, resell, or transfer the System to third parties

6. Payment Terms

6.1 Subscription and Fees

Access to certain features or services may require payment of subscription fees. Current pricing and payment terms are available upon request or as communicated during registration.

6.2 Payment Methods

Payments may be made through methods we accept, which may include bank transfers, mobile money, or other payment platforms as available in your region.

6.3 Billing

Subscription fees are billed in advance on a monthly or annual basis, as selected during registration. All fees are non-refundable except as expressly stated in these Terms or required by law.

6.4 Price Changes

We reserve the right to modify pricing at any time. Price changes will be communicated at least 30 days in advance and will take effect at the start of your next billing cycle.

6.5 Late Payments

Failure to pay fees when due may result in suspension or termination of your access to the System. We may charge interest on overdue amounts at the maximum rate permitted by law.

7. Data Protection and Privacy

Your use of the System is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the System, you consent to our data practices as described in the Privacy Policy.

7.1 Data Backup

We perform regular backups of System data. However, you are encouraged to maintain your own backups of critical business data.

7.2 Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

7.3 Compliance

You are responsible for ensuring your use of the System complies with applicable data protection laws and regulations in your jurisdiction.

8. Warranty Disclaimer

THE SYSTEM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, COMPLETENESS, OR RELIABILITY OF CONTENT
• UNINTERRUPTED OR ERROR-FREE OPERATION

WE DO NOT WARRANT THAT THE SYSTEM WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT THE RESULTS OBTAINED FROM USE OF THE SYSTEM WILL BE ACCURATE OR RELIABLE, OR THAT ANY ERRORS WILL BE CORRECTED.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

9.1 Exclusion of Damages

IN NO EVENT SHALL MEDIHYIM GROUP LIMITED, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or data corruption
• Loss of goodwill or reputation
• Business interruption
• Cost of substitute services
• Any other intangible losses

9.2 Liability Cap

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SYSTEM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

9.3 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to indemnify, defend, and hold harmless Medihyim Group Limited, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use or misuse of the System
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of any applicable laws or regulations
• Any content or data you submit through the System
• Any dispute between you and your customers, suppliers, or employees

11. Modifications to Service and Terms

11.1 Service Modifications

We reserve the right to modify, update, suspend, or discontinue any part of the System at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.

11.2 Terms Modifications

We may revise these Terms at any time by posting the updated version on the System. The "Last Updated" date at the top will indicate when changes were made. Your continued use of the System after changes constitutes acceptance of the revised Terms.

11.3 Notice of Changes

For material changes, we will provide notice through the System, email, or other means at least 30 days before the changes take effect, where practicable.

12. Third-Party Services and Links

The System may integrate with or contain links to third-party services, websites, or applications. We are not responsible for the content, terms, or practices of any third-party services. Your interactions with third parties are solely between you and the third party.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us first and attempt to resolve the dispute informally. Most disputes can be resolved through good-faith discussions.

13.2 Arbitration

Any disputes that cannot be resolved informally shall be submitted to binding arbitration in accordance with the rules of the Tanzania Institute of Arbitrators. The arbitration shall take place in Dar es Salaam, Tanzania.

13.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions or class-wide arbitration.

13.4 Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction for matters involving intellectual property rights or unauthorized access.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Republic of Tanzania, without regard to its conflict of law principles. Any legal actions or proceedings arising out of or relating to these Terms shall be brought exclusively in the courts located in Dar es Salaam, Tanzania.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Medihyim Group Limited.

17. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be null and void.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Medihyim Group Limited regarding the use of the System and supersede all prior agreements, understandings, and communications.

19. Force Majeure

We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, government actions, power failures, internet outages, or third-party service disruptions.

20. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

21. Acknowledgment

BY USING THE MGL POS & INVENTORY MANAGEMENT SYSTEM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE SYSTEM.